UpFront Technologies provides a comprehensive, cost-effective, flexible help desk service that combines round-the-clock coverage, with the ability to resolve the most complex Level 3 and 4 issues efficiently – all while ensuring the highest-quality end-user experience and customer satisfaction.

Our Help Desk offering includes a number of high-touch services that provide our customers with a unified and responsive service desk experience. Our U.S.-based technicians, who are skilled in both Level 1 and Level 2 desktop and server side support, receive comprehensive end-user system information, which results in deeper, more informed technician insight that leads to faster and effective problem resolution.

For more complex Level 3 and 4 service issues, UpFront Technologies’ Help Desk Service is seamlessly integrated with our remote monitoring and management platform and industry-leading network operations center (NOC).  Our technicians will remain the primary contact with their assigned ticket until the issues is resolved.

The key benefits of the Help Desk Service includes:

• Freeing your internal resources to focus on core business and development projects
• Reducing operational costs
• Eliminating the drain on your resources, staff or infrastructure

Software and Services Covered by the Help Desk Service include:

Software

• Desktop operating systems – Microsoft Windows 2000 and up, MAC OSX Lion
• Office suites – Microsoft Office 2000 and up
• Email clients – Microsoft Outlook 2000 and up
• Browsers – Internet Explorer 6 and up, Mozilla Firefox
• Third party/proprietary software
• All third party and proprietary software will be supported on a best effort basis.

Services

• PC and network troubleshooting
• Handheld device configuration and troubleshooting
• Administrative tasks
• Software installations
• Virus/spyware removal
• File/folder restores