Unified Communications as a Service (UCaaS) is a communications infrastructure that combines VoIP phone systems with other communication modalitise like messaging, video, and conferencing on a single cloud-based service platform. The service is connected through a global network of data centers that can be scaled up or down based on the usage requirements of the purchaser, meaning no large upfront capital investments which lowers the unit carrier costs per communication tool. These data center servers are fast, reliable, and often more secure than the patchwork systems they replace. Because UCaaS is typically provided by a single vendor, billing, management and changes to infrastructure are streamlined, simplified and easier to manage.

Services Included in UCaaS

• Voice – TDM over PBX
• Unified Messaging – Voice and Text
• Cloud-based VoIP & UC – Voice, Text, Video, Analytics
• Global Consumer-grade UX
• Collaboration -CEBP, Social

Benefits of UCaaS

• Easier to extend to new offices and employees
• Faster upgrades that work for the entire system at once
• Easier to add new IP-based technologies
• A single user interface for all communication applications
• Ability to personalize the user interface to your organizational needs
• Access to all devices and ability to synchronize simultaneously

Interested to see if UCaaS is a good solution for your company? Contact UpFront Technologies for a complimentary consultation.